WRISTCOIN Return and Refund Policy

Effective Date: March 14, 2025

At WRISTCOIN, we are dedicated to providing our customers with high-quality wines. If for any reason you are not completely satisfied with your purchase, we offer a clear and straightforward return and refund policy to ensure your shopping experience is enjoyable and hassle-free.

1. Return Policy

  • Eligibility for Returns: Returns are accepted within 30 days of purchase. To be eligible for a return, the wine must be in unopened, undamaged, and original condition. Products must also be returned with their original packaging.

  • Non-Returnable Items: Opened or consumed bottles, damaged products due to misuse, and items that are clearly marked as non-returnable are not eligible for return.

2. How to Initiate a Return
To initiate a return, please contact our customer service team at:

  • Email: info@wristcoin.xyz

  • Phone: 713-877-9513
    Please include your order number, product details, and the reason for the return. We will provide you with return instructions and, if necessary, a return shipping label.

3. Return Shipping

  • Domestic Returns: Customers are responsible for return shipping costs unless the product is defective or damaged upon arrival. We recommend using a traceable shipping method for returns to ensure it reaches us safely.

  • International Returns: International customers are responsible for return shipping costs and any additional customs fees. Please ensure the wine is properly packaged to prevent any damage during the return process.

4. Refund Policy

  • Once the returned item is received and inspected, we will process a refund to the original payment method.

  • Refunds are typically processed within 7-10 business days from the date we receive the returned item, depending on your payment provider.

  • Shipping Fees: Shipping costs are non-refundable unless the return is due to an error or defective product on our part.

5. Damaged or Defective Items
If you receive a damaged or defective bottle of wine, please contact us within 7 days of receiving your order. We will provide a full refund or send a replacement at no additional cost. Return shipping costs will be covered by WRISTCOIN in these cases.

6. Exchanges
We do not offer direct exchanges for wine. If you would like to exchange an item for a different bottle, please return the original product for a refund and place a new order for the desired item.

7. Order Cancellations
You may cancel your order before it has been processed and shipped. If the order has already shipped, it will be subject to the return policy. Please contact us as soon as possible if you wish to cancel an order.

For any further assistance or inquiries about returns and refunds, please contact us:
✉️ Email: info@wristcoin.xyz
📞 Phone: 713-877-9513
🌐 Website: https://wristcoin.xyz

Thank you for shopping with WRISTCOIN! We are committed to ensuring your satisfaction and providing a seamless return and refund process.